Q. WHAT PAYMENT METHODS DO YOU ACCEPT? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
Q. HOW SECURE IS MY ONLINE ORDER? When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Q. HOW DO I CHANGE OR CANCEL MY ORDER? If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. If you are seeking a refund after purchase and order confirmation, product(s) must be returned in the condition it was delivered within 30 days of receiving the item(s).
Any cancellation made after an order has been placed, will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Q. WHEN WILL MY ORDER ARRIVE? The delivery time is based on the shipping option that you have chosen. Once the order has shipped, tracking information generally becomes available 24 hours after we have shipped the order. You can usually expect your order within 5-14 business days. We are not responsible for delays due to holidays or causes by the customs department in your country,
Q. CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER? Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
Q. DO I NEED TO HAVE AN ACCOUNT TO ORDER? No, you can also place an order as a guest. All are welcome to shop our awesome catalogs! You do not want to miss our member perks. Discover even more discounts and FREE GIVEAWAYS.
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